Return Policy
Thank you for shopping at MCWears Custom Clothing! We want to ensure your complete satisfaction with your purchase. Please read our return policy carefully to understand your options for returning items.
Returns and Exchanges
1. Eligibility:
- We accept returns and exchanges within 30 days of the delivery date.
- To be eligible for a return or exchange, items must be unused, in the same condition as received, and in the original packaging.
2. Non-Returnable Items:
- Custom-made or personalized items cannot be returned unless there is a manufacturing defect or an error on our part.
3. How to Initiate a Return:
- Contact our customer service team at info@mcwears.com to initiate the return process.
- Please provide your order number and reason for the return or exchange.
4. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns.
5. Refunds or Exchanges:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.
- If approved, refunds will be processed to the original method of payment within [insert number] business days.
- Exchanges will be processed promptly once the returned item is received.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
Contact Us
- If you have any questions about our return policy or need assistance with a return, please contact us at info@mcwears.com